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BMD - !nService

Casino IRM

Purpose-built incident response and management system tailored for casino security operations.

Professional-Grade Security Tools for High-Stakes Environments

Casinos present a unique set of security challenges—large crowds, high-value transactions, and fast-moving environments. !nService Casino IRM is a specialized solution designed to help casino security teams track, manage, and resolve incidents with speed, precision, and full auditability.


Whether it’s a lost chip, a counterfeit bill, or a guest injury, every incident deserves a system that documents it clearly and protects your operation from liability.


Key Modules for Casino Security

Streamline your casino security operations. !nService equips your team to report, track, and resolve incidents swiftly—ensuring accountability, accuracy, and a safer environment for guests and staff.

Counterfeit Money 
​Tracking

Quickly log incidents involving suspicious or fraudulent currency. Record details, attach images, and flag repeat patterns for easy reporting and follow-up.

Injury / Illness Documentation

Capture on-site injuries or medical events involving guests or staff. Log descriptions, notify appropriate teams, and generate incident summaries with precision.

Lost and Found Management

Digitally manage lost property intake, owner verification, and returns. Prevent disputes with detailed item tracking and secure recordkeeping.

Why Casino Security Teams Trust Our Casino IRM?

  • ✔ Real-time incident logging and case linking
  • ✔ Mobile-friendly for floor supervisors and patrol units
  • ✔ Secure audit trail for all entries and edits
  • ✔ Integration-ready with other RMS or reporting platforms
  • ✔ Exportable data for compliance, insurance, and legal support

“We’ve built Casino IRM for teams that can’t afford to miss a detail.”

Supported Use Cases

  • Counterfeit cash reporting

  • Guest and staff injuries

  • Lost & found tracking

  • Escalated patron behavior

  • Surveillance-linked case handoffs

  • Asset escort logs


Each scenario is logged with timestamps, location tags, user activity, and full case history—ensuring a defensible record for every incident.

Designed for Casino Environments

Casino IRM works across large and small venues, giving you the flexibility to log incidents from floor patrols, surveillance, or control rooms. Built for 24/7 use, the system is reliable, lightweight, and easy to train on—no technical headaches, no paperwork hassles.


Our solutions are tailored for corporate headquarters, shopping centers, warehouses, distribution hubs, industrial parks, hotels, resorts, and private venues. No matter the environment, our mission is to help you secure it with smarter tools, scalable infrastructure, and professional-grade support.

3+

Years Field Tested

100,000+

Hours Saved via Realtime Approvals

1000+

Officer Engagements

See It In Action

Ready to upgrade your casino security operations with smart, secure incident reporting?

Schedule a Demo